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FAQ

GENERAL QUESTIONS

 

We are happy to answer all the questions you might have. Just drop us a line if you do not see the answers you are looking for

MASK WEAR & PERSONAL SAFETY

Masks offer a degree of protection against bacteria, germs, dust, pollen, and smoke and as such can be used for a variety of reasons and occasions.

Masks and face covering have been recommended in all public spaces where people cannot keep a metre’s distance to prevent the spread of airbourne diseases such as Covid 19.

 

PRODUCT INFO

MAKMASK

IS THE MAKMASK A MEDICAL GRADE MASK?

Our masks are non - medical masks. Medical masks are for use in medical environments and / or in situations where a medical issue is prevalent. Makmasks are non - medical masks with 2 layers of protection.

DOES THE MAKMASK ALLOW FOR FILTER INSERTS?

We researched the use of filters in non-medical masks but found they have little to no effect unless the mask creates a airtight seal around the mouth and nose like a medical mask.

WHAT IS THE MASK FABRIC MADE OF?

The outer layer is made from water repellent polyester and inner layer is 100% soft cotton.

WHAT IS AN ANTIMICROBIAL MASK?

Repeated wear of cloth masks can cause unpleasant odors, discoloration and deterioration of the fabric. Antimicrobial masks aim to solve that issue, in addition to self-sanitizing — basically, the face mask includes materials that help keep it clean as it helps keep you clean. These cloth masks are designed to be odor-resistant and to help prevent the growth of bacteria on the surface of the fabric. Viruses and bacteria are a threat on soft surfaces like fabric masks, and antimicrobial masks help eliminate cross contamination.

If you put your hands on a regular mask to adjust it, the virus could end up on your hand and then later on your mouth or eyes. The antimicrobial masks lessen that risk.

When you cough or sneeze into an antimicrobial mask, positively charged ions in the fabric will inhibit and eliminate bacteria on the surface of the mask. Antimicrobial masks also help to eliminate odour from use.

DO ANTIMICROBIAL MASKS PREVENT CORONAVIRUS?

No. WHO reports that COVID-19 is primarily spread through person-to-person contact, or contact with some contaminated surfaces. We strongly recommend you keep with WHO and local government guidelines. 

 

WHAT PROTECTION DOES IT OFFER?

Makmasks are hygienic reusable fabric masks certified by the international laboratory Intertek as giving protection against droplets from cough, sneezing and suspended particles. The mask also isolates against bacteria, germs, pollen, dust, smoke, chemicals and fluids. 

WHERE ARE MAKMASK MADE? 

Anvi Spain specializes in the manufacture of clothing and accessories for both Spanish and international brands. Makmask is the latest product in their portfolio.  which is manufactured in Vietnam and sold via various distributors across the world. Ola Wear Ltd is the exclusive distributor or Makmask in the UK.

 

 WHAT CERTIFICATION DO THESE MASKS HAVE ? 

Makmask is a hygienic mask, certified by the prestigious British multi -national laboratory Intertek. Our masks have passed different tests that guarantee their suitability for the following purposes:

Air Permeability:      The GZHT02281942 certificate guarantees that this is a protective respiratory equipment that allows air permeability and validates the quality of the piece.

Water Repellent:      The GZHT02276003 certificate endorses the resistance of the Poly Fabric With Water Repellent treatment of the fabric, it guarantees that the fabric is commercially valid and has obtained a 95% score in the ranking. This technology prevents the transfer of liquid suspended particles.

Breathability:            The GB 2626 GZHT02276507-S1 test ensures breathability. The resistance to inhalation and exhalation, the retained humidity and the generated skin temperature are according to the standardized requirements.

Anti-bacteria:           The GZHT02274387 test supports the effectiveness of 99.9% of the antibacterial treatment applied to the tissue. The tissue has been tested on Staphylococcus Aureus and Klebsiella Pneumoniae. The effectiveness of the treatment resists 30 washings.

Barrier Mask testing to CWA 17553:2020 based on the AFNOR specification. The mask also meets all the minimum requirements set out in  European Committee for Standardization for "Community face coverings".

UNE 0065 Certificate: The Spanish Association of standardisation provide the UNE 0065 certificate complies with government guidelines for hygienic mask.  The hygienic masks described in the Specifications UNE 0064-1 (adults), UNE 0064-2 (children) and UNE 0065 (both) provide citizens with a protective bacterial barrier against particles, together with breathability requirements that allow them to keep protected and to continue with their daily lives when wearing the mask. This is a fundamental measure, together with the rest of the social distancing measures, to face the current scenario. Their subsequent reuse is subject to washing, drying and maintenance conditions that are described in our washing instructions. 

Mask Care

Can I wash the mask without it losing its protective qualities?

The makmask fabric maintains its protective properties for up to 30 washes.

For best results we recommend the masks be washed daily at between 40c and 60c with a neutral washing product. Aggressive detergents could deteriorate chemical treatments.

 

Caring for a fabric mask:

  • If your fabric mask is not dirty or wet and you plan to reuse it, put it in a clean plastic, resealable bag. If you need to use it again, hold the mask at the elastic loops when removing it from the bag.
  • Wash fabric masks in soap or detergent and preferably hot water (at least 60 degrees) at least once a day.
  • If hot water is not available, wash the mask in soap/detergent and room-temperature water, followed by either boiling the mask for 1 minute.
  • Make sure you have your own mask and do not share it with others.

DO NON-MEDICAL MASKS PREVENT ME FROM CATCHING COVID?

No, but they reduce the risk enormously. It is very important to consider that wearing a mask is only one of many ways in which to reduce the spread of covid 19. Non-medical masks help reduce the spread of disease and are most effective when the majority of persons in a public place are using them. Masks reduce the spread but cannot be considered a shield against a disease that can be passed on via a variety of ways.

Ola and Makmask strongly recommend you follow guidelines around hand washing, distancing and exercise caution in situations that involve a high degree of cross contamination such as events like concerts, or protests and/or in crowded public spaces.

WHAT DOES THE WORLD HEALTH ORGANISATION SAY ABOUT NON - MEDICAL MASK USE?

Studies have shown that while non-medical masks to do not fully prevent disease the probability and risk of spread is greatly reduced when used appropriately.

At the present time, the widespread use of masks everywhere is not supported by high-quality scientific evidence, and there are potential benefits and harms to consider.

However, there are some settings in which it may not be possible to keep physical distancing and the use of a mask could be helpful to provide a barrier to limit the spread of potentially infectious droplets from someone who is infected. In addition, there is some evidence which suggests that some infected people without showing symptoms may be able to transmit the virus others.

For this reason, WHO advises that governments should encourage the use of non-medical fabric masks, which can act as a barrier to prevent the spread of the virus from the wearer to others where there are many cases of COVID-19, for people in the general public where physical distancing of at least 1 metre is not possible – such as, on public transport, in shops or in other confined or crowded environments.

It is important to note that masks should only be used as part of a comprehensive strategy. Masks on their own will not protect you from COVID-19. People should also clean their hands frequently and maintain a distance of at least 1 metre from others. 

 SHIPPING

DO YOU SHIP WORLDWIDE?

You can make a purchase from any country in the UK and EU and shipping costs are calculated in the payment process. 

HOW DO I CHANGE OR CANCEL MY ORDER?

If you need to cancel or make any changes to your order such as the shipping address or items ordered, please send an email to customerservices@ola-wear.com within 5 hours of making your purchase. The subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' for the request to be processed. Once this period of time has passed, your order may have already been processed and shipped.

 

I DIDN’T RECEIVE A CONFIRMATION EMAIL. WHAT NOW?

 

Please make sure you have checked all the folders in your inbox, including the junk and spam folders.

 

  • If you still cannot find your confirmation email, but you have received an email from the courier company, then do not worry, your order is on the way!

 

  • If you have not received an email from the courier company either, please write to customerservices@ola-wear.com  and ensure you provided the correct email address during checkout, and our support team will assist you in resolving the issue within 48 hours.

 

RETURNS & REFUNDS

ola is committed to providing products of the highest level of manufacturing possible and all products are thoroughly inspected before they are delivered. Due to the nature of the product, and for health reasons, the exchange and returns are not permitted if packaging has been opened.

Please contact us via email in the unlikely event that the order arrives incomplete or damaged

I HAVE THE WRONG SIZE? CAN I EXCHANGE IT?

Before making any order, we ask you to please consult our Sizing Guide.

If you have bought a wrong size, we will be happy to exchange it, subject to availability and providing that we receive your notification in time to make the changes before shipping the order. Please notify us within an hour of your purchase.

PLEASE BE AWARE WE CAN ONLY EXCHANGE MASKS WHICH ARE IN AN UNOPENED PACKAGE WHERE THE SEAL IS NOT BROKEN. 

 

DONATIONS 

WHY DOES OLA DONATE TO FOOD BANK CHARITY TRUSSELL TRUST?

Ola decided to donate to the trust as they are the largest food bank organization in the UK and have the greatest potential to reach all those persons who find themselves in complicated situations due to a variety of factors which do or do not include covid related secondary effects.

Get involved with the trust directly:  Trussell Trust

HOW DOES OLA DONATE THE FUNDS?

Ola donates the funds via a just giving page. At the end of every month 10% of pre tax sales are directly donated to the Trussell Trust.

HOW CAN I CHECK THE FUNDS ARE DONATED? 

If you wish to receive further information you can contact our team at customerservices@ola-wear.com 

B2B

 

For all B2B related issues or doubts, please write an email to the following address: customerservices@ola-wear.com Our team will reach out to you within 48 hours.